Shipping, Tracking and Duties Policy

Shipping destination

Beacon 01 is currently shipped only to supported physical street addresses in the contiguous 48 United States and the District of Columbia.

We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO, FPO or DPO addresses. Dockix may review or decline an address that the logistics provider cannot serve.

Shipping charges, duties and taxes

Free delivery to eligible U.S. residential addresses is included in the USD 199 price. Eligible U.S. orders ship Delivered Duty Paid (DDP). Dockix or its logistics provider pays the import duties, import taxes, customs-clearance advancement fees and brokerage charges required for delivery, so those import charges are not due from the customer on delivery.

Sales tax is separate from import charges. Any sales tax that Dockix is legally required to collect is shown at checkout before the order is submitted.

Dispatch

Our target is to hand the package to the carrier within 3 business days after order confirmation. Tracking is shared after dispatch.

Estimated delivery is within 14 calendar days after order confirmation. The dispatch target and delivery estimate are not guaranteed or confirmed delivery dates, and they are not presented as Dockix-owned route test results.

Carrier scans, customs review, weather, access conditions and other events outside Dockix's control may affect movement after dispatch.

Address and delivery issues

Dockix checks the detailed address and postal code before shipment. If a logistics provider cannot serve an address or classifies it as unsupported, Dockix will contact the customer before dispatch to obtain a supported address or cancel and refund the order when the issue cannot be corrected. Dockix will not add an undisclosed import or remote-area fee after the order is paid.

If a carrier mistakenly asks the customer to pay an import charge, contact support@dockix.cn before paying when possible so Dockix can work with the carrier. Contact support promptly about an address concern, a missing scan or visible shipping damage. Address corrections requested after dispatch may not be possible.