Shipping, Tracking and Duties Policy

Where we ship

Beacon 01 is available for international orders to the countries and regions offered at checkout, subject to the address exclusions below and Shopify's restrictions.

Within the United States, we serve physical street addresses in the contiguous 48 United States and the District of Columbia. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO, FPO, or DPO addresses. Destinations prohibited by Shopify or applicable law are excluded. We are not currently accepting orders for delivery to Ukraine. Checkout availability does not guarantee that every address can be served; we check the route and address before dispatch.

Shipping, duties, and taxes

The USD 199 product price includes free standard shipping to supported destinations. Dockix covers the import duties, import taxes, customs-clearance advancement fees, and brokerage charges required for delivery. We arrange payment directly through our shipping partner where possible.

If we or our shipping partner cannot pay an import charge directly, we will contact you to agree on an arrangement before asking you to pay it. With your consent, you may advance the charge and Dockix will reimburse you. Please contact support@dockix.cn before paying an unexpected import charge and retain the receipt. You are not required to accept an advance-payment arrangement; contact us so we can resolve it with you.

Sales tax collected at checkout is separate from import charges. Any sales tax Dockix is legally required to collect is shown before you submit the order. Dockix will not add an undisclosed shipping, import, or remote-area surcharge after payment.

Dispatch and delivery estimates

Our target is to hand the package to the carrier within 3 business days after order confirmation. Tracking is provided after dispatch.

For eligible U.S. addresses, delivery is estimated within 14 calendar days after order confirmation. For destinations outside the United States, transit time varies by route and customs clearance and may exceed 14 calendar days. We do not promise a worldwide 14-day delivery service. We will confirm a route-specific estimate when arranging your shipment. If you need delivery by a particular date, contact us before ordering.

These timeframes are estimates, not guarantees. If we cannot meet the dispatch target, we will contact you with the revised plan and the option to cancel for a full refund before carrier acceptance. Carrier scans, customs review, weather, and access conditions may affect delivery after dispatch; contact support for help with a delay.

Address and delivery issues

Dockix checks the detailed address and postal code before shipment. If no suitable route is available, we will contact you before dispatch to discuss a supported alternative address. If the issue cannot be resolved, Dockix will cancel and refund the order. We will not require you to pay an undisclosed extra fee to make delivery possible.

Contact support@dockix.cn promptly about an address concern, missing tracking scan, unexpected import charge, or visible shipping damage. Address corrections after dispatch may not be possible. Nothing in this policy limits rights that cannot lawfully be excluded.